At mia88, your privacy is a core responsibility, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and protected, and what rights you have over that data as a user of the mia88 platform. We are committed to transparency and to handling your information with integrity at every step.
Six principles that define how mia88 handles your personal data every day.
mia88 never sells, rents, or trades your personal information to third-party marketers or data brokers. Your data belongs to you.
All data transmitted between your device and mia88 servers is secured with TLS 1.3 encryption. Sensitive data at rest is encrypted using AES-256 standards.
You can request access to, correction of, or deletion of your personal data at any time by contacting the mia88 support team. We respond within 30 days.
mia88 collects only the data strictly necessary to operate the platform, process transactions, verify your identity, and fulfil our compliance obligations.
We do not retain your data indefinitely. Retention periods are tied to legal requirements and operational necessity. Data is securely deleted when no longer needed.
mia88's data practices align with internationally recognised data protection standards and the compliance requirements of our licensing authority.
This Privacy Policy ("Policy") describes how mia88 ("mia88", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "User") who access or use the mia88 online gambling platform, available at mia88.pro and any associated subdomains or mobile interfaces.
This Policy applies to all visitors, registered members, and former members of the mia88 platform. It covers data collected through the website, through account registration and KYC processes, through payment transactions, through customer support interactions, and through any other touchpoint where mia88 handles personal information.
By registering an account or continuing to use the mia88 platform, you acknowledge that you have read and understood this Policy and agree to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must not use the mia88 platform.
mia88 is the data controller responsible for your personal information collected through the mia88 platform. As data controller, mia88 determines the purposes and means by which your personal data is processed, and is accountable for ensuring that processing is carried out lawfully, fairly, and in a transparent manner.
For all data protection enquiries, requests to exercise your rights, or complaints relating to the handling of your personal information, you may contact the mia88 Data Protection team at the email address listed in Section 14 of this Policy.
mia88 collects personal data through several channels. The categories of data collected, along with the context in which each is gathered, are set out below:
3.1 Registration Data
When you create a mia88 account, we collect the information you provide during the sign-up process, including your full legal name, date of birth, email address, mobile phone number, residential address (including city and province within Indonesia), and a username of your choosing.
3.2 Identity Verification (KYC) Data
To comply with anti-money laundering (AML) obligations and to verify that you meet the 21+ age requirement, mia88 may request copies of government-issued identity documents such as your Indonesian National Identity Card (KTP), driving licence (SIM), or passport. Where applicable, we may also request proof of address and proof of payment method ownership.
3.3 Financial Data
When you make a deposit or withdrawal, mia88 collects transaction details including the payment method used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), transaction amounts in IDR, timestamps, and reference numbers. mia88 does not store full bank account credentials; payment authentication is handled directly by the respective financial institution or e-wallet provider.
3.4 Technical & Usage Data
When you access the mia88 platform, our servers automatically collect certain technical data including your IP address, device type, operating system, browser type and version, referring URL, pages visited, time spent on pages, and clickstream data. This data is used for security monitoring, fraud detection, platform performance optimisation, and aggregate analytics.
3.5 Customer Support Data
If you contact mia88's support team via live chat or email, we retain records of that correspondence — including the content of messages and any attachments shared — for quality assurance, training, and dispute resolution purposes.
3.6 Betting and Gaming Activity Data
mia88 records your betting and gaming history on the platform, including wager amounts, game selections, bet outcomes, bonus usage, and session durations. This data is used to administer your account, detect problem gambling patterns, fulfil bonus wagering requirements, and comply with regulatory record-keeping obligations.
mia88 processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your mia88 account; processing login and session management. |
| Payment Processing | Executing deposits and withdrawals via Indonesian bank transfers and e-wallets; reconciling transaction records. |
| Identity & Age Verification | Confirming you are at least 21 years of age and verifying your identity as required by KYC obligations. |
| Fraud & AML Prevention | Monitoring transactions and behaviour patterns to detect and prevent fraud, money laundering, bonus abuse, and multi-accounting. |
| Responsible Gaming | Identifying users who may be exhibiting problem gambling behaviours and applying self-exclusion, deposit limits, or cooling-off periods where appropriate. |
| Customer Support | Responding to your enquiries, complaints, and requests; maintaining records for dispute resolution. |
| Marketing & Promotions | Sending you relevant promotional offers, bonus notifications, and seasonal promotions (e.g., Idul Fitri, Ramadhan, Indonesian Independence Day specials) — only where you have consented to receive marketing communications. |
| Platform Improvement | Analysing aggregate usage data to improve the mia88 platform's performance, design, and game offerings. |
| Legal Compliance | Meeting record-keeping, reporting, and audit obligations required by our licensing authority and applicable regulations. |
mia88 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
mia88 does not sell your personal data to third parties. We may share your data with carefully selected third-party service providers and partners who assist us in operating the platform, subject to strict confidentiality and data processing agreements. Categories of third parties who may receive your data include:
The mia88 platform uses cookies and similar tracking technologies to provide core functionality, improve user experience, and analyse platform usage. The types of cookies we use include:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging into your mia88 account or accessing certain features.
mia88 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | For the duration of the account plus 5 years following account closure, to meet AML record-keeping requirements. |
| KYC / Identity Documents | 5 years from the date of verification or from account closure, whichever is later. |
| Financial Transaction Records | 5 years from the date of the transaction, in compliance with financial record-keeping standards. |
| Customer Support Records | 3 years from the date of the most recent support interaction, unless relevant to an ongoing dispute. |
| Technical / Log Data | Up to 12 months for server logs; up to 24 months for security and fraud detection logs. |
| Marketing Consent Records | Retained for as long as you remain subscribed to marketing, plus 2 years following opt-out, as proof of consent. |
When data reaches the end of its retention period, mia88 will securely delete or anonymise it so that it can no longer be linked to your identity.
mia88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
As a user of the mia88 platform, you have the following rights regarding your personal data. To exercise any of these rights, please contact the mia88 support team using the details in Section 14. mia88 will respond to verifiable requests within 30 calendar days.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Please note that certain data cannot be deleted while your account remains active, or during applicable legal retention periods; mia88 will clearly explain any such limitations when responding to your request.
The mia88 platform is strictly intended for adults aged 21 and over. mia88 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or submitted personal data to mia88 without your knowledge, please contact mia88 support immediately. Upon verification, mia88 will promptly close the account and securely delete all associated personal data.
The mia88 platform may contain references to third-party game studios, payment providers, or sporting bodies. While mia88 selects its partners carefully, this Privacy Policy applies only to the mia88 platform and does not govern the data practices of any third-party services you access separately. mia88 encourages you to review the privacy policies of any third-party service you use in conjunction with the mia88 platform.
mia88 may revise this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. When material changes are made, mia88 will notify registered users via email or a prominent notice on the platform. The updated Policy will display the revised effective date at the top of the page.
Your continued use of the mia88 platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and may request account closure and data deletion in accordance with Section 10.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the mia88 Data Protection team through the following channel:
mia88 support is staffed by Indonesian-speaking agents who can assist you in either Bahasa Indonesia or English, every day of the year — including during Ramadhan, Idul Fitri, and other Indonesian public holidays.